TaxConnex® is excited to announce that for the second year in a row, their customer survey revealed a Net Promoter Score (NPS) score of 81.

As defined by Qualtrics, Net Promoter Scores are based on one survey question – “How likely is it that you would recommend this company to a friend or colleague.” Respondents give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response an NPS score is calculated from -100 to 100. Anything above a 0 is seen as good, above 20 is favorable, above 50 is excellent and above 80 is world class.  

“Our net promoter score is something we are really proud of,” explained Robert Dumas, TaxConnex Founder and CEO, “with the industry standard being lower than 50 and our competitors ranking even lower than that, it just proves our focus on service really makes a difference. The fact that our clients can feel the importance we put on quality and value of service means so much to us and makes us strive to continue to provide that top tier support they need.” 

Another question within the survey asked clients to rank TaxConnex’s most important qualities with quality of service and responsiveness of practitioner being the two most important things to them.  Clients expanded on this by sharing feedback stating – “The support we get from TaxConnex representatives is outstanding,”, “Very professional, goes above the need at times, and breaks [sales] tax down to where I can understand,” and “As my business grows, [TaxConnex] takes something off my plate that allows me to continue to be focused on what I should be, my business.”   

Learn more about TaxConnex’s sales tax compliance service offerings and world class customer service here or call 877.893.5304.

Robert Dumas

Written by Robert Dumas

Accountant, consultant and entrepreneur, Robert Dumas began his public accounting career on the tax staff at Arthur Young & Co., followed by a brief stint at Grant Thornton. In 1998, Robert founded Tax Partners, which became the largest sales tax compliance service bureau in the country, and later sold it to Thomson Corporation. Robert founded TaxConnex in 2006 on the principle that the sales tax industry needed more than automation to truly help clients, thus building within TaxConnex a proprietary platform and network of sales tax experts to truly take sales tax off client’s plates.