We recently completed our third annual client survey and are excited to announce that we have received a world class NPS score of 91! This is the third year that our NPS score has been labeled as world class, but this was our highest score yet, almost 10 points over previous years.
Net Promoter Score ® (NPS ®) is calculated based on responses to a single question, “How likely is it that you would recommend our company/product/service to a friend or colleague?”   NPS can be as low as −100 (all detractors) or as high as +100 (all promoters). An NPS of +50 or over is excellent, for most industries, above 70 is world-class. TaxConnex’s NPS score for their end of February client survey was a 91 with no detractor scores. These are especially exciting results as the industry standard for the finance/accounting industry is a 39.  

“Service and excellence have always been two of our core values at TaxConnex,” explained Robert Dumas, Founder and Managing Partner at TaxConnex. “We have great pride in the level of service we provide and are overjoyed with our NPS scores and client feedback.  Many businesses face challenges as they grow, but I’m proud of our employees and practitioners for continuing to provide best in class service as we grow.” 

The TaxConnex client survey also revealed other great stats on the service provided by TaxConnex:

  •  97% of clients surveyed plan to continue utilizing TaxConnex’s service in the future
  • 100% of client expectations are met or exceeded when it comes to quality and frequency of communication with practitioners
  • 99% of clients surveyed say they are extremely satisfied with our ability to manage their sales and use tax compliance obligations
  • 100% of clients think of TaxConnex as a trusted advisor
We extend a big thank you to our team for continuing to provide world class service and to our clients for putting their trust in us!

Written by TaxConnex®

No matter how many states you're in or how often regulations change. It’s only possible because of our proprietary platform and network of sales tax experts. Sales tax is more complicated than ever, especially in a post-Wayfair world. Yet the providers who claim to simplify sales tax often still leave the hardest parts – and the liability – up to you. When you work with TaxConnex®, it’s all on us. This means you get all the know-how, all the backup, and none of the risk. That’s why everyone from big corporations and accounting firms to the latest online boutique all turn to TaxConnex. Now it’s all on us.®