Case Study: Ten4 Achieving Seamless Telecom Tax Compliance

The Challenge

As Ten4 continued to grow, their existing telecom tax provider could no longer fully support their expanding needs. Response times were slow at times and there was no dedicated resource managing their account. 

“There was a bottleneck at our previous vendor and not having a dedicated resource made me realize that it was just time to make a switch,” said Brad Muser, Executive Vice President of Finance and Billing at Ten4 

Brad and his team needed a provider who could deliver faster responses, greater visibility, and a more collaborative approach to telecom tax and regulatory compliance. 

Why TaxConnex?

Welcoming. Solution-focused. Dedicated. 

After meeting TaxConnex at the Rev.io Client Summit Brad immediately felt the difference. 

“TaxConnex just made you feel welcome… like you’re joining a family,” he said. 

Ten4 is also partnered with The CommLaw Group to manage regulatory compliance. Initially, Brad was concerned that splitting responsibilities between two vendors might complicate things, but instead, the collaboration proved seamless. 

“It’s actually been really easy,” he shared. “If it’s sales/telecom tax, it’s TaxConnex. If it’s regulatory, it’s TCG. Both have done a great job, especially during onboarding and interacting with each other.” 

TaxConnex stood out not just for our expertise, but for our responsiveness, partnership, and dedication. Having visibility into the Client Connexion platform has made a huge difference for Muser and his team. Before, he had little insight into what was being filed or when, but now he can easily track progress, returns, and feel confident that everything is handled accurately and on time. 

“The team walks me through everything, so I know what’s being filed. They review it, support me through it, and make sure everything is correct. It gives me total confidence that what’s being submitted is accurate.” 

The Results

Since partnering with TaxConnex, Ten4 has gained a stronger sense of control and clarity over their telecom tax process. 

“With our previous provider, I had very little visibility on what was going on behind the scenes. Now, I have full visibility. The systems are easy to use, the process is clear, and the team is incredibly responsive.” 

Brad describes his experience with TaxConnex in three words: 

• Welcoming - “That family feel. Everyone’s approachable and open to feedback.”
  
• Solution-focused - “We had a one-off situation that required a custom approach, and the team found a way to make it work.”
  
• Dedicated - “They hit every deadline. I’ve even gotten emails on nights or weekends when something needed attention. They go above and beyond.” 

“TaxConnex’s team is truly dedicated to making sure their clients’ data is accurate and filed on time. That level of commitment stands out.” 

About Ten4 

Ten4 is a technology-enabled communications firm that helps businesses simplify, control, and optimize their telecom and connectivity operations. Through its unified platform and partnership with ForgeOS, Ten4 provides visibility into orders, inventory, billing, and support - helping clients reduce costs, improve efficiency, and gain control over their telecom spend. With offices in Baltimore, MD and Mt. Laurel, NJ and employees spanning the country, Ten4 delivers end-to-end management and 24/7 support to businesses nationwide.