Case Study: Atomic Mobile Goes From Sales Tax Frustration to 10 Minutes a Month

The Challenge

A previous provider's fragmented communication and inconsistent invoicing sent Atomic Mobile looking for a more dependable partner.

Atomic Mobile is a mobile connectivity and enablement company that provides the technology, infrastructure, and carrier connectivity businesses need to launch and scale wireless, IoT, and enterprise mobility solutions.

When Amanda Herman, VP of Product Strategy & Revenue, joined the company in November of 2025, Atomic Mobile was already working with another sales tax provider.

That relationship, however, had started to strain the business. Onboarding and implementation issues came up early, communication was fragmented, follow-up was slow, and invoicing was inconsistent. For a growing company that needed to trust its tax compliance was being handled correctly, the gaps were hard to ignore.

Herman began researching alternatives, looking for a provider who could bring consistency, responsiveness, and a much easier way to manage monthly compliance.

Why TaxConnex?

Herman evaluated several other sales tax solutions before choosing TaxConnex. A few things set TaxConnex apart right away: an intuitive client portal, a hands-on onboarding experience, and a team whose depth of tax knowledge gave her immediate confidence. 

"The portal is fantastic, we felt supported during our onboarding process, the deep knowledge of your team is priceless!" - Amanda Herman

That combination of support and expertise made the decision an easy one. Asked what single thing pushed Atomic Mobile to start working with TaxConnex, Herman didn't hesitate:

“The team’s ability to find answers to all my questions!” - Herman

The Results

 Low stress. Collaborative. Reliable. 

Since switching to TaxConnex, Atomic Mobile has gained a more streamlined, dependable approach to sales tax compliance, one that runs quietly in the background. Communication is now consistent and predictable, and the TaxConnex team takes full ownership of the company's tax needs, freeing Herman and her team to focus on growing the business rather than managing a vendor relationship.

TaxConnex’s portal, Client Connexion, has also become a core part of the experience. Herman finds it easy to use and describes it as having everything she needs, especially for uploading her monthly data.

“I think about tax stuff roughly 10 minutes a month, when I upload my monthly file to the portal. This is exactly what I was looking for in a tax provider; they are the experts. All I have to do is provide them with the data and they take care of the rest!” - Herman

About Atomic Mobile

Atomic Mobile is a mobile connectivity and enablement provider built by telecom veterans with decades of combined experience and more than 100 MVNO launches. As a Mobile Virtual Network Operator (MVNO), Enabler (MVNE), and Aggregator (MVNA) platform, Atomic Mobile provides the infrastructure, technology, and connectivity solutions that allow businesses to launch and scale their own wireless, IoT, and enterprise connectivity services quickly and with less operational complexity.