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Sales tax concerns if you sell through multiple channels
Businesses have new ways to sell today, as marketplaces such as Amazon, TikTok and the business’s...
The Challenge:
A telecom company was looking for a sales tax compliance solution that offered expertise, accuracy, and responsive support after a poor experience with Avalara.
After relying on Avalara for sales tax compliance, Pilot Global Technologies was growing frustrated due to inaccurate filings, a lack of communication, and an overall poor experience. Mistakes in returns were increasing, and emails for support often went unanswered. With telecom tax and sales tax compliance being a critical component of minimizing risk for the business, they needed a provider that would ensure accuracy and provide responsive, hands-on support.
Why TaxConnex?
Reliable. Supportive. Proactive.
Pilot GT explored multiple alternatives and ultimately chose TaxConnex due to our deep expertise in both telecom tax and sales tax compliance. Unlike Avalara’s automated approach, TaxConnex offered a dedicated team to oversee compliance, ensuring accurate filings and timely responses to any concerns.
“We needed a partner who could understand our tax challenges, and they provided exactly that,” said Carol Meinzer, CFO. “Robert has been responsive, which has been a huge relief for me and our finance team.”
At TaxConnex, technology is combined with hands-on expertise to ensure businesses remain compliant without having to manage the process themselves. This level of support made all the difference for their decision.
The Results:
Less stress. More confidence.
By switching to TaxConnex, Pilot GT has experienced a significant improvement in its telecom and sales tax compliance process. Some of the key improvements are:
- Accurate filings – Eliminated errors that had been happening with Avalara.
- Expert oversight – Compliance is no longer solely reliant on automation.
- Responsive support – Emails and inquiries are now answered promptly.
- Reduced workload – The finance team can focus on other priorities instead of troubleshooting tax issues.
“TaxConnex has been responsive, knowledgeable, and dedicated to our success. It’s refreshing to work with a partner who understands our needs and delivers such great results,” Meinzer added.
With TaxConnex, they now have peace of mind knowing that their telecom tax compliance is fully managed by experts who are readily available to provide guidance and support.
About Pilot Global Technologies
Pilot GT is a privately held, women-owned technology company that empowers organizations to unleash their full potential through the design, installation and ongoing management of network solutions within the most complex business environments.
Through their innovative solutions, unwavering commitment to excellence, and dedication to deliver access to broadband, they strive to be a catalyst for positive transformation.
For more information, visit here.
Is it time to switch telecom providers? Download our expert guide to assess key metrics and make a smooth, stress-free transition!
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No matter how many states you're in or how often regulations change. It’s only possible because of our proprietary platform and network of sales tax experts. Sales tax is more complicated than ever, especially in a post-Wayfair world. Yet the providers who claim to simplify sales tax often still leave the hardest parts – and the liability – up to you. When you work with TaxConnex®, it’s all on us. This means you get all the know-how, all the backup, and none of the risk. That’s why everyone from big corporations and accounting firms to the latest online boutique all turn to TaxConnex. Now it’s all on us.®