We are thrilled with the success of our practitioner model! I'll tell you why....
From the beginning, TaxConnex's approach to Sales and Use Tax compliance was a bit different. We took the long view, a view that said "quality mattered" and that the key metric for client success was lowest total cost, not lowest cost per-return. We refused to become another sales tax factory that cranked out the most returns at the lowest cost per-return. We didn't crank up the production line to run as fast as it could, and then staff operation with the lowest cost employees we could find.
Instead, we took the road less traveled and did sales and use tax the way that we thought was right. Sure, the cost per-return might be a little higher, but over the long run, clients experience lower total costs, fewer issues and less aggravation. To make this happen, we employed Sales Tax Pracitioners - quality, degreed professionals that are committed to sales and use tax, and to giving their clients the best service and advice possible.
We couldn't do sales and use tax the TaxConnex Way without our practitioners. So, again we are proud to announce that we have another year of 100% practitioner retention (and customer retention as well). High retention rates mean that we continue to work with our valued colleagues and that our clients continue to benefit from the stability of their TaxConnex relationship.
With that said...we will be posting this press release on November 30....
TaxConnex, America’s leading independent provider of sales and use tax outsourcing services, celebrates its third consecutive year of 100% sales tax practitioner retention. Practitioners provide sales and use tax services by preparing and filing returns, addressing sales tax nexus and taxability questions, and delivering continuous support.
“Another year of 100% Sales Tax Practitioner retention is a great milestone for TaxConnex because the sales tax practitioner model is at the heart of how we do business”, states Brian Greer, VP at TaxConnex. “The Practitioner acts as the client’s off-premise sales tax employee. There is an investment that clients and Practitioners make in the relationship, so stability clearly benefits the client, but these relationships are also a source of satisfaction for our Practitioners. Our Practitioners are degreed professionals that take pride in their work. The Practitioners are the clients’ primary point of contact and the main representative of TaxConnex and we appreciate all that they do.”
“I’ve been with TaxConnex since the beginning”, says Terry Fontaine, a Practitioner at TaxConnex. “TaxConnex looks at sales tax outsourcing differently. Instead of just preparing returns, my clients rely on me as their telecom tax resource. Playing that key role for my clients is gratifying and makes me directly accountable to them for their satisfaction."
TaxConnex is America’s leading independent sales and use tax outsourcing and consulting firm. Using a team of experienced tax and accounting professionals, TaxConnex provides sales tax outsourcing, sales tax consulting and sales tax emergency response services to businesses of all sizes with a focus on technology companies, small and mid-sized businesses, and Telecom/VoIP providers. TaxConnex provides a complete set of highly customer intimate services including end-to-end compliance, data analysis, remittance, reporting, notice resolution, question handling, proactive suggestions, straightforward advice, and audit support. TaxConnex is your “on-call” Sales & Use Tax Department.