TaxConnex® Achieves World-Class NPS of 87, Outpacing Industry Benchmarks

At TaxConnex®, delivering exceptional client service isn’t just a goal, it’s the foundation of everything we do. That’s why we’re proud to share that we’ve achieved a Net Promoter Score (NPS) of 87, solidifying our position as a world-class service provider and significantly outperforming industry benchmarks.

Net Promoter Score® (NPS®) is a widely recognized metric used to measure client loyalty and satisfaction based on one simple question: “How likely is it that you would recommend our company to a friend or colleague?” Scores range from -100 to +100, with scores above 50 considered excellent and scores above 70 classified as world-class.

Our 2026 NPS score of 87 stands in stark contrast to the accounting industry benchmark of 55 this year (up from 38 last year). This not only highlights our consistent excellence, but also the widens gap between our service model and other providers. This marks the sixth consecutive year we’ve achieved a world-class rating.

What Our Clients Are Saying

Results from our 2026 client survey further reinforce this performance:

• 87.3% of respondents identified as promoters
• 90.9% are extremely likely to continue working with TaxConnex, with 100% at least somewhat likely
• The most important factor driving client loyalty is the quality of our service
• 76% say our compliance services exceed expectations
• 0 detractors (an exceptionally rare achievement)
• Average NPS rating of 9.6 out of 10

“As we continue to grow, maintaining this level of client satisfaction is our top priority,” said Robert Dumas, Founder and Managing Partner at TaxConnex. “We’ve built our model around delivering not just compliance, but confidence. By combining experienced practitioners with purpose-built technology, we’re able to provide a level of service that truly sets us apart.”

While many providers in the tax and compliance space struggle to exceed even industry-average NPS benchmarks, we continue to distinguish ourselves through our high-touch, practitioner-led approach. By blending human expertise with proprietary technology, we enable our clients to offload the complexity of sales tax while maintaining full confidence in accuracy and compliance.

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