Software Alone Isn’t Sales Tax Compliance: Why People Still Matter

Sales tax automation has become an essential part of compliance, but automation alone doesn’t guarantee accuracy. While technology can support certain tasks, it can’t replace the expertise and accountability required to manage sales tax end to end.

As sales tax rules grow more complex and enforcement increases, many businesses discover that relying solely on software creates gaps in their compliance process.

What sales tax software does well 

Sales tax software can be a valuable tool. It often helps with: 

• Rate calculations 

• Transaction processing 

• Automating certain filing activities 

Automation can reduce manual effort, improve efficiency, and help businesses scale transaction volume more easily. For companies operating across multiple channels or jurisdictions, software is often a necessary foundation for compliance. 

However, these tools typically rely on accurate inputs and ongoing maintenance. Without proper oversight, even automated systems can produce incorrect results. 

Where software falls short 

Despite its benefits, software typically doesn’t address the full compliance lifecycle. Critical responsibilities often remain with internal teams, including: 

• Nexus reviews and exposure analysis 

• Taxability determinations 

• Exemption certificate management 

• Notice handling and correspondence 

• Audit support and defense 

• Interpreting regulatory changes 

Software cannot interpret nuanced taxability rules, assess how a business change impacts nexus, or determine whether a registration is required. When these responsibilities are overlooked or misunderstood, businesses may unknowingly accumulate significant exposure.

Why people-led compliance matters 

Sales tax requires judgment, context, and experience. A people-driven approach provides: 

• A dedicated expert who understands your business 

• Accountability for filings, notices, and accuracy 

• Proactive guidance as rules and operations change 

• Support during audits and state inquiries 

Having a knowledgeable practitioner involved ensures that changes in legislation, business operations, or data flows are evaluated properly. Instead of reacting to issues after the fact, businesses benefit from ongoing oversight and informed decision-making. 

Automation can streamline parts of the sales tax process, but it cannot replace human expertise. For businesses navigating multistate complexity, combining technology with experienced professionals is the most reliable way to achieve accurate, sustainable compliance. 

For more information on this subject, download our latest eBook: Managing the Burden of Sales Tax: Evaluating Your Options