Ensure solid execution of your outsourcing transition by managing common challenges.
Process documentation:Documenting your sales tax processes will serve as a basis for knowledge transfer and a performance reference for your vendor
Transition metrics:In addition to any contracted performance metrics, you should develop metrics specific to the transition process. This will help identify risks that impact down-stream processes.
Monitor vendor resources:Monitor vendor performance during the transition to ensure that contractual resource requirements, such as experience level and limited turnover, are met.
Plan for unexpected events:Prepare for unexpected transition challenges by assigning dedicated and experienced resources to ensure that root-causes can be identified and resolved, and the appropriate stake-holders are engaged as needed.
By identifying and addressing the potential challenges you can ensure the success of your outsourcing engagement.