• Analytical Reasoning and Problem-Solving: the ability to learn, process information, and solve problems, which includes analyzing data, determining the root cause of an issue, and developing logical steps to resolve it.
• Communication and Interpersonal Skills: the capacity to communicate thoughts clearly and effectively verbally and in writing. It also involves good listening skills to interpret verbal and non-verbal messages and negotiation skills to work with others and find mutually agreeable outcomes.
• Dependability: involves meeting performance goals and client commitments with attention to detail, accountability, and follow-up. Building trust with clients and colleagues is essential.
• Organization and Planning: efficient use of resources and time, following internal processes. This also means being comfortable learning new technology and providing guidance to others.
• Teamwork and flexibility: Cultivating effective relationships within and across teams to achieve results in a respectful environment, while effectively managing shifting priorities.
• Motivation: being a self-starter with a strong initiative to work individually and collaboratively within the team. It entails a service-oriented approach to all work activities and being proactive with a high sense of urgency and responsiveness.
