TaxConnex Sales Tax Blog

Never miss an update! Subscribe to our blog.

Sales Tax Compliance - The Importance of Good Old Fashion Service

I heard a story about Chick-Fil-A on the radio this weekend that has reminded me about the importance of service.

My apologies in advance to Chick-Fil-A and the characters in the story to the extent I get the details wrong, but I believe I am...

Service Vs. Technology

Be afraid of a sales tax compliance solution that promises “easy” and “push button simplicity”.  Because of the complexities surrounding sales tax compliance, business owners and finance leaders want to hear there’s an easy answer to automate their ...

What’s Wrong with Your Sales Tax Outsourcing Service?

In the last 15 years, I have worked with two different sales tax outsourcing service firms. One we built to be a return preparation firm and the other (TaxConnex) we have built as an outsourced sales tax department.

The verbiage may sound subtle...

Sales Tax Outsourcing - How Much Does Poor Customer Service Cost?

Customer service is often cited to differentiate one company from another. I’ve always struggled with how to relay the true value of customer service. I would consider it a “soft” differentiator in that it’s fairly objective and difficult to...

Telecom Tax - There's No Substitute for Experience

There are very few sales tax services that focus on telecom tax compliance.  I’ve seen a lot of interest from this segment of the market recently – not only with VoIP providers but with established telco’s.  I think this is mainly due to the...