TaxConnex Sales Tax Blog

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Sales Tax Outsourcing - How Much Does Poor Customer Service Cost?

Customer service is often cited to differentiate one company from another. I’ve always struggled with how to relay the true value of customer service. I would consider it a “soft” differentiator in that it’s fairly objective and difficult to...

Sales Tax Outsourcing - Service or Technology

With our business focused on sales tax outsourcing, we frequently migrate companies from an outsourcing solution where they are underserved into our outsourcing solution. In doing this, I’m sometimes amazed by the insight these companies provide...

Sales Tax Outsourcing

I hear stories on a daily basis about how a company has been let down by their sales tax outsourcing vendor.  Some of the scenarios are quite surprising.

  • I hear about outsourcing relationships where payments are managed by one company and the...

Is There A Better Time to Outsource Sales Tax?

Those of us in the outsourcing environment often hear that it's just too difficult for companies to get their ducks in a row and move the sales tax function to an outsourcer.  After all, there are issues around process control, data transfer,...